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Damage claims: how we make it right
If something was damaged in your move, call us at (512) 676-5375 or email info@butterbrothersmoving.com. We review every claim personally and can pay out, replace or repair, with value in line with your coverage option, and we usually close claims within 1–3 days of receiving everything we need. Our crews take great care with your things. When something does go wrong, we own it and fix it.
What to Send Us
Call or email as soon as you notice the damage. The sooner we hear from you, the sooner we can make it right.
Send an email to info@butterbrothersmoving.com, or call (512) 676-5375 (9am–6pm, 7 days a week) and we'll tell you where to send it.
- PhotosClear pictures of the damage, plus one of the whole item.
- A short descriptionWhat was damaged and what happened, if you know.
- Make and modelThe brand and model of the item, if it has one.
- Its valueWhat the item is worth, or what you paid for it.
- Where it was purchasedA link to the item online, if you have one.
How a Claim Works
Three simple steps. We usually close claims within 1–3 days of receiving everything we need.
Tell us
Call or email us with your photos, description, make and model, value and purchase link.
We review it
We look at the protection plan you chose when you booked, but we evaluate every situation on its own.
We make it right
We pay out, replace or repair, with value in line with your coverage option.
Protection on Every Move
Basic protection is included at no cost. Every move comes with released value protection: 60 cents per pound, per item. That's the Texas minimum.
You can choose more protection when you book. If you're moving fragile, expensive or sentimental items, ask us about Full Value Protection. We'll explain the options. No pressure.
Want the details? Read how moving valuation works.
How to Protect Your Valuables
- Tell us about high-value itemsMention art, antiques, electronics and heirlooms when you get your quote.
- Choose the right protectionAsk about Full Value Protection when you book, not after the move.
- Keep small valuables with youJewelry, cash, important papers, laptops and medications ride with you, not on the truck.
- Pack fragile items wellWrap each one on its own and fill empty space, or let our packers do it.
Damage claim questions
How do I report damage after my move?
Call (512) 676-5375 or email info@butterbrothersmoving.com. Send photos, a short description, the item's make and model, its value and a link to where it was purchased, if you have one.
How long does a claim take?
We usually respond to and close claims within 1–3 days of receiving everything we need.
Will you repair, replace or pay for the item?
We can pay out, replace or repair, with value in line with your coverage option, depending on the situation.
What if I only had basic protection?
Basic released value protection covers 60 cents per pound, per item, which is the Texas minimum. We look at the plan you chose, but we evaluate every situation on its own, so tell us what happened.
How can I get more protection for my next move?
Ask about Full Value Protection when you book. It's a good idea for fragile, expensive or sentimental items.
Ready for a smooth move?
Tell us about your move for a free quote, or talk to a real person.